What happened
Polygon reports that some players who pre-ordered physical copies of Grand Theft Auto 6 have encountered issues with their pre-order codes. According to the publication, certain physical editions of the game, which include a code printed on the back of the cover instead of a disc, have been found to have faulty redemption leaflets, preventing buyers from claiming the game. This issue appears to be affecting both Xbox and PlayStation versions of the game. Polygon notes that some retailers, such as Best Buy, have refused to refund players, while others, like Amazon, have returned players' money. GameStop has reportedly told players to reach out to Rockstar, citing a manufacturing defect. The publication also mentions that some players have reported that Rockstar support has dismissed the issue, closing their support tickets without providing a solution.
Why it matters for GTA 6 players
The issue is causing concern among players who pre-ordered the game, as they may not be able to play on launch day despite buying their copy in advance. With the game's release just days away, players are worried that the problem may not be resolved in time.
What remains unclear
The extent of the issue and how many players are affected, as well as the likelihood of Rockstar resolving the problem before the game's release on November 19.
Source and attribution
Related GTA 6 coverage
Publication note: This source-based report was prepared and published automatically. It has not been reviewed by a human editor. Automated checks do not establish the authenticity of unconfirmed claims.
